We would like to take this opportunity to hope that every-one stays safe in this crazy time. We would like to inform our customers that we are available for emergency work only as required. 

The following are the guide-lines specified from the Plumbers, Gasfitters and Drainlayers Board regarding whether a job is deemed necessary and therefore able to be repaired.

  "Examples of the type of work that would come under this definition include:

The repair/replacement of hot water cylinders that have failed as the hot water will be required for sanitation purposes.
The unblocking and repair/replacement of sanitary waste pipes where there is an immediate threat to human health and safety.
The repair/replacement of water pipes where there is an immediate threat to human health and safety.
The repair/replacement of gas piping, fittings and appliance where there is an immediate threat to human health and safety.
Examples of the things that would not be included in that definition are:

The repair of minor leaks.
The replacement to tap washers.
Routine servicing.
The replacement of sanitary fixtures that are working.
The emphasis is on essential repairs, not those that pose no immediate threat to health and safety. If the need is not immediate and it can wait for another day then you should not be doing that work."

If you feel your job falls within these guidelines as needing an essential service, then please call us and we will discuss how or if we can assist you.

We would like to state that if we do come to your home then we will be wearing masks and gloves where practical.  We will also be following the recommended social distancing and would expect those in your household to follow suit. 

We have the right to deem what an emergency job is so if we feel that it is not in your or our best interest to attend the job then we will inform you when we are first contacted.

Again please stay safe and follow government guidelines and we will get through this.

Kindest regards,

From your friendly staff at Refined Plumbing and Gasfitting Services Ltd